Apr 21, 2019
Of the Five Languages of Apology, Expressing Regret is
probably the most straightforward one. This one is pretty simple,
you are pretty satisfied with, “I’m sorry.” An immediate expression
of sorrow for causing you pain goes a long way. How do people get
this wrong? They combine it with an excuse, “I’m sorry I was late
but I got held up at work.” How to fix this bad habit of turning
apologies into deflections? "I’m sorry I was late. I did get held
up at the office. But that left you in the lurch to handle the kids
on your own. That must have really sucked. I’m sorry.” Notice the
difference. Stay with the experience of the person who was hurt.
Otherwise you come off like an egomaniac “but it wasn’t me" who has
to make everything not your fault instead of a sincere "I’m sorry I
hurt you.”
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